IT Support Home Visit
Brighton & Hove
On-site tech support for Brighton & Hove homes — whatever isn't working, we come and fix it. Broadband issues, devices not connecting, software problems, smart TV setup, printer faults and more. No jargon, no call centre.
From £70 · Same-day & next-day slots · Brighton & Hove · No fix, no fee on diagnostics
Price guide
| Home visit (first hour) | £70 |
| Each additional hour | £60 |
| Diagnostic (no-fix, no-fee) | £50 |
| Same-day emergency visit | £90 |
| Half-day block (4 hrs) | £200 |
What We Fix on IT Support Home Visits in Brighton
If it's plugged in and it's not working, we can probably sort it.
Broadband & WiFi Issues
Slow internet, random disconnections, WiFi dropping, router problems, ISP equipment faults. We diagnose whether the problem is your equipment, your ISP or your home network — and fix it.
Computer & Laptop Problems
Won't start, running slow, strange error messages, won't connect to WiFi, Windows or macOS issues, updates failing, blue screen of death. We diagnose on-site.
Smart TV & Streaming
Netflix not loading, Samsung/LG/Sony TV won't connect to WiFi, apps crashing, Chromecast or Apple TV not working, HDMI handshake issues, soundbar setup.
Printers & Peripherals
Printer not found on network, keeps going offline, scanner not working, wireless setup failing. We get it working and show you how to use it reliably.
Phone & Tablet Setup
New phone setup, email configuration, cloud backup setup, syncing photos to computer, fixing app problems, connecting to home WiFi and Bluetooth devices.
Security & Scam Recovery
Been scammed online? Think your computer has been accessed remotely? We secure your accounts, remove any remote access tools, check for malware and give you a clean start.
IT Support for Everyone in Brighton & Hove
Most Brighton IT support companies target businesses. If you're a home user — a family, a retired person, a student, a freelancer — there's almost nobody offering the kind of patient, practical help you actually need.
We work with all types of Brighton residents:
- Older residents — patient, jargon-free help. We don't rush and we explain clearly. We also come back if something confuses you later.
- Families — parental controls, router setup, kids' tablet config, making sure everyone's devices work on the home network
- Remote workers — fixing the broadband or computer issues that are stopping you from working
- Students — getting a second-hand or new laptop set up properly at the start of term
- Anyone who's tried to fix something tech-related and given up
Why a Home Visit — Not Remote Support
Remote tech support means letting a stranger access your computer over the internet — something we'd always advise you to be cautious about. It also can't fix physical problems: a faulty cable, a router in the wrong location, a printer that's just slightly misaligned.
When we come to your home in Brighton:
- We see exactly what's connected to what — and spot problems remote support misses
- We fix it in front of you, so you know what was done and why
- We can combine tech help with any handyman jobs you need on the same visit
- You get a real person you can call back if anything comes up afterwards
⚠️ Scam warning for Brighton residents
We regularly help Brighton residents who've been targeted by fake "Microsoft" or "BT" scammers who requested remote access to their computer. If this has happened to you, don't turn the computer on — call us first. We'll assess the damage and help you recover safely.
IT Support Home Visit FAQs — Brighton
How much does an IT support home visit cost in Brighton?
First hour £70, each additional hour £60. Same-day emergency visit £90. Diagnostic-only visits (no fix, no fee) £50 — waived if you proceed with any repair. Most straightforward jobs (WiFi fix, printer setup, virus removal) are resolved within the first hour.
How quickly can you come to my home in Brighton?
We offer same-day visits across Brighton and Hove for urgent problems — call 01273 044551 to check availability. Next-day appointments are available for most non-urgent jobs. We always give you a 30-minute arrival call.
Do you help older people with tech in Brighton?
Absolutely — this is one of our most valued services. We're patient, we go at your pace, and we use plain language throughout. We also write down anything you might want to refer back to. We're happy to come back if something confuses you later at no extra charge for a quick follow-up.
My broadband seems fine but the internet is slow — can you help?
Yes. Slow internet despite a "working" connection is one of the most common problems we see. It could be router placement, channel congestion (Brighton's dense street housing causes a lot of WiFi interference), DNS settings, malware, or a faulty router. We diagnose the real cause and fix it.
Can you help if I think I've been scammed online?
Yes — and please call us quickly. Don't turn the computer back on or enter any passwords until we've assessed it. We remove any remote access software, check for malware, change compromised passwords and help you understand what may have been accessed.
Book an IT Support Home Visit in Brighton
Same-day and next-day availability. We come to you — no call centres, no remote access strangers.